Return & Refund Policy – Sur-al

We want our customers to have a smooth shopping experience. If there is an issue with your order, we are here to help.

Eligibility for Returns & Refunds

Customers may request a return or refund within 7 days of receiving the order if:

• The product arrived damaged or defective
• The wrong item was delivered
• The item is missing parts or accessories

To process a request, customers must provide clear photos or videos as proof.

Non-Returnable Items

Returns or refunds are not accepted for:

• Incorrect size, color, or variant selected by the customer
• Orders shipped to an incorrect address provided by the customer
• Products damaged due to misuse or normal wear and tear
• Personalized or print-on-demand items
• Hygiene-sensitive items including innerwear, beauty products, earrings, or jewellery
• Clearance, discounted, or sale items
• Orders marked as “Delivered” by the courier without sufficient proof of non-delivery

Refund Process

Once the refund request is approved, refunds are processed to the original payment method used during purchase.

Customers may also choose store credit if preferred.

Refunds usually take 5–10 business days to appear, depending on the bank or payment provider.

Return Shipping

In some cases, customers may be required to return the item before a refund is issued. Return shipping costs may vary depending on the location and reason for return.

Contact Us

For return or refund requests, contact us at:

Email: ujjawalsingh4563@gmail.com