Shipping Policy – Sur-al
At Sur-al, we strive to deliver your orders safely and efficiently worldwide.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Shipping Time
Shipping times may vary depending on the warehouse location, product availability, and destination country.
Estimated delivery times:
- United States: 4–10 business days
- United Kingdom: 4–9 business days
- Europe: 5–12 business days
- International Orders: 8–15 business days
Please note that some items may ship from different international warehouses, including China, which may affect delivery times.
Shipping Charges
- Orders with a single item may include a shipping fee of $1.
- Orders with two or more items qualify for free shipping.
Shipping charges are calculated and displayed at checkout.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Customs, Duties & Taxes
International customers may be responsible for customs duties, import taxes, or other fees charged by their country. Sur-al is not responsible for these additional charges.
Delayed or Lost Packages
Delivery delays may occur due to customs clearance, holidays, weather conditions, or courier issues. If your package is significantly delayed, please contact us at:
Email: ujjawalsingh4563@gmail.com
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Sur-al is not responsible for orders shipped to incorrectly entered addresses.