Frequently Asked Questions (FAQ) – Sur-al
1. Do you ship internationally?
Yes, Sur-al ships worldwide.
2. How long does shipping take?
Shipping times vary depending on your country and warehouse location. Most orders arrive within 4–15 business days.
3. Do you provide order tracking?
Yes. Once your order is shipped, a tracking number will be sent to your email.
4. What payment methods do you accept?
We currently accept PayPal and PayU payments.
5. Do you offer Cash on Delivery (COD)?
No, we currently do not offer Cash on Delivery.
6. Can I return my order?
Returns or refunds are accepted within 7 days only for damaged, defective, or incorrect items.
7. What items are non-returnable?
Items such as innerwear, beauty products, jewellery, personalized products, and sale items are non-returnable.
8. How long do refunds take?
Approved refunds usually take 5–10 business days to process.
9. Can I cancel my order?
Orders may only be canceled before they are processed or shipped.
10. How can I contact customer support?
You can contact us anytime at: